Computer / Processor: Intel© Pentium© II 450MHz, AMD Athlon© 600MHz or faster processor (or equivalent) Recommended processor: 1.2 GHz + (or equivalent) for smoother video playback

It is currently under development. A Mac version is not yet supported and we cannot guarantee the results at this time.


If you choose to install at this time (at your own risk), the following has been reported as a possible solution:
1. In Parallels Desktop 4.0, dowload the .msi in Internet Explorer (NOT from OS X browser).
2. Install your Windows operating systems just as you would normally, within Parallels. This has only been tested with XP.


If you experience any issues with Flash, we suggest that you may require an updated version of Adobe Flash.
1. Close ALL applications that may use Flash (IM, Browsers, KNCTR (fully shut down, not just click the X, etc.).
2. In Windows Control Panel under ADD/REMOVE programs, uninstall anything Flash.
3. With all other browsers, etc. still closed, open an Internet Explorer window, go to http://get.adobe.com/flashplayer/ and install within Internet Explorer while running in Parallels.

KNCTR cannot be installed or run on a Linux system at this time.

Locate the KNCTR icon in the system tray on the bottom right hand corner of the screen. Right-click on the KNCTR icon and select the 'Shutdown' option.

Double click on the KNCTR icon located on the desktop or open KNCTR from the program list.

Unfortunately, not at this time. This feature is currently under development.

Customization is not available at this time but may be available in the future.

On your KNCTR, locate the two sliders in the Phone component, below Place Call and End Call. There, the two sliders that move Left and Right will control the volume for your microphone and speakers respectively. Moving to the Left will increase the volume, and moving to the Right will decrease the volume.

Yes, any type of microphone that is compatible with your computer will work with KNCTR. If you choose to use the built-in microphone on a laptop, you may need to adjust the settings to avoid an echo.

No, KNCTR does not support video chats at this time. However, if your webcam has a built-in microphone you may use it for voice purposes only.

No, KNCTR does not support video chats at this time. However, if your webcam has a built-in microphone you may use it for voice purposes only.

When you registered for your KNCTR, you may have agreed to answer a few questions that will help us customize the advertisements you will see in the future. If you are interested in having advertisements customized to your interests, be sure to complete any subsequent surveys you see on your KNCTR.

Your KNCTR and all of its features including videos and peer to peer (computer to computer) and off net calling (computer to land line or cell phones) are available to you free of charge thanks to the advertisements so we are unable to remove them from your KNCTR.

Your KNCTR and all of its features including videos and peer to peer (computer to computer) and off net calling (computer to land line or cell phones) are available to you free of charge thanks to the advertisements so we are unable to remove them from your KNCTR.

Please review the Privacy Policy regarding the security of your personal information.

This feature is currently under development.

No, we have no adware, spyware or malware on the KNCTR.

Yes you can. Your KNCTR can be loaded onto different computers using the same account information but only one KNCTR can be logged on at a time.

This code was contained in the registration email you received when you signed up for KNCTR. If you no longer have this email, please contact our Customer Support Center at info@knctr.com for further assistance.

Although KNCTR can be installed on any number of computers using the same account, only one KNCTR can be logged in at a time.

Control of the Setup Options for the KNCTR are not available at this time.

Due to the number of videos available on your KNCTR, it is not possible to show all available content on one list. All of the videos/clips are listed individually by show/category.

No, each KNCTR is limited to a single unique registered user.

No, individual user names are specific to KNCTR.

This feature is currently under development.

Click on the HELP button, located on the right side of the KNCTR app

Please contact our Customer Service Center at info@knctr.com, where we'll be happy to address any issues you may have. We also have a feedback section in the Social Media component where we'd love to hear your comments. The feedback icon is located just under the Twitter and RSS icons.

Absolutely!! There are options to share with friends over your social networks. There are Share buttons within the Facebook and Twitter applications.

Check your microphone. Make sure it is securely plugged into your computer and make sure it is configured properly. If you are still experiencing difficulties, please contact our Customer Service Center for further assistance. Email us at info@knctr.com

Check your speakers or headset. Make sure it is securely plugged into your computer and make sure it is configured properly. If you are still experiencing difficulties, please contact our Customer Service Center for further assistance. Email us at info@knctr.com

Check your speakers or headset. Make sure it is securely plugged into your computer and make sure it is configured properly. If you are still experiencing difficulties, please contact our Customer Service Center for further assistance. Email us at info@knctr.com

Check your microphone. Make sure it is securely plugged into your computer and make sure it is configured properly. If you are still experiencing difficulties, please contact our Customer Service Center for further assistance. Email us at info@knctr.com

No. Your free calls across North America require just a 10 digit phone number to a mobile, landline phone, or KNCTR account number (555-555-5555).

No, you can only make peer to peer (computer to computer) calls, which is from one KNCTR to another KNCTR or call from your KNCTR to a home/business/cell phone (computer to off net).

No, you cannot call 911 or emergency services using your KNCTR. If you require any emergency assistance, please dial 911 from your cell phone or land line.

Yes, by using the voice communication system you can make FREE phone calls to anywhere in North America. When you dial long distance there is no need to dial a 1 before the area code and number.

Your KNCTR phone number is activated and shown after you register your account by clicking on the Green button, located under the phone number input box, below the Settings button. The KNCTR number should begin with 700 and you may call other KNCTR phone numbers.

We are currently working on this issue. If you are experiencing this issue, please delete the number manually.

1. Please check your internet connection to make sure it is working properly.
2. Shut down KNCTR and restart it.
3. Your Flash program may not be up to date or may not have installed properly. Please visit adobe.com for the latest version of Flash.
If the problem persists, please contact our Customer Support Center at info@knctr.com for further assistance.

Please return to the video menu and choose an alternative video or clip to watch. We ask you to please report the dead link to us at info@knctr.com

All of the content on KNCTR is proprietary to (or under license) the KNCTR and itiBiti Inc. and may not be downloaded, duplicated or transmitted in any way.

All of the content on KNCTR is proprietary (or under license) to the KNCTR and itiBiti Inc. and may not be downloaded, duplicated or transmitted in any way.

Yes, you may click on the Video Menu at any time to open and browse through videos. To close the Video Menu, simply click the Close Menu button.

Yes, at any point while a video is playing, you can click on the Video Menu button to see the list of video channels and corresponding videos to browse through. The video will be stopped when a new video has been selected. Alternatively, you may fast forward to the end of the clip/video or wait for the ending.

No, clips are grouped by each individual channel and can't be viewed altogether on one list. Select the channel you are interested in for a list of available clips to browse through.

This feature is currently under development.

"To uninstall the KNCTR app, please complete the following:


1. Right click on the KNCTR icon in the Windows System Tray (by the clock on the lower right of the screen).
2. Remove the checkmark by “Load on Startup” and then select “Shutdown” from that same menu.
3. Click on the Start button located in the bottom left corner of your screen, and choose the Control Panel
4. Double-click on the add/remove programs icon and then choose the correct program, click Remove and then follow any remaining instructions."

Yes, all files associated with KNCTR will be removed from your computer once you have uninstalled the program.

Yes, however you will have to go through the installation process from the beginning using the original registration information originally sent to you. If you cannot find this information, contact our Customer Support Center at info@knctr.com for further assistance.

Please remember this code is case sensitive. Ensure the caps lock is not engaged and type the Account Access Key and System Password Key exactly as is appears in your confirmation email. If you still encounter issues with this code after following these steps, click on the link for our Customer Support Center for further assistance.

Yes you can. KNCTR can be installed on any number of computers using the same account but only one KNCTR can be logged in at a time.

Yes, the installation location may be changed on your computer by the user when completing the set up procedure.

You will find the installed files on your computer at C:\Program Files\Itibiti Inc\Itibiti VoIP Soft Phone or at C:\Program Files (x86)\Itibiti Soft Phone.

The file name of the download will be Itibiti_Knctr.exe

If the link to download KNCTR is not working, please email our Customer Support Center at info@knctr.com for further assistance.

If KNCTR did not fully download, please try again from the beginning. If you continue to encounter problems with the download process, please contact our Customer Support Center by emailing us at info@knctr.com.

When downloading the application, choose the "Save As" option when prompted. Save the file to your Desktop. Once the download has completed, locate the file on your desktop and double-click to continue with the installation.

To manually update your KNCTR, find the KNCTR icon located in the bottom right corner of your Windows Task bar. Right click the icon and choose "Updater".

Yes, every time you turn on your computer, your KNCTR will let you know if an update is available and will ask you to update at that time. Alternatively, you can check for available updates by right clicking on the KNCTR logo in your icon tray located in the lower right corner of your screen and click on Updater.

New versions and updates for your KNCTR, when available, will be downloaded through the update feature.

Click the Facebook/Twitter icons located in the middle of the app, and each icon will load its respective social media component. Each social media will have its own tabs to access different features.

This feature is currently under development, but we'd love to hear from you in the feedback section to see what kinds of social media networks/apps you'd like to use in KNCTR. The feedback section is located as a black icon with a white envelope, found below the orange RSS icon.

This feature is currently under development.

You may add one RSS feed only. It will be added to the drop down menu list of RSS feeds, however this added RSS feed may be edited and/or removed from the list.

1. Check your internet connection to see if it is working properly and ensure that your computer meets all of the minimum system requirements.
2. Shut down KNCTR completely and then restart it.
3. Try closing any open applications you may have running in the background. Bandwidth intensive applications such as BitTorrent can effect the quality of streaming for both voice and video. Also, make sure that no other computers on a home network are downloading files/consuming large amounts of bandwidth.
4. If you are still encountering problems with KNCTR after following these steps, please contact our Customer Support Center at info@knctr.com and we will try and assist you in resolving this issue.

1. Check your internet connection to see if it is working properly and ensure that your computer meets all of the minimum system requirements.
2. Close down KNCTR completely and then restart it.
3. Try closing any open applications you may have running in the background.
4. Your Flash program may not be up to date or may not have installed properly. Please visit adobe.com for the latest version of Flash.
If you are still encountering problems with KNCTR after following these steps, please contact our Customer Support Center at info@knctr.com and we will try and assist you in resolving this issue.

1. Check your internet connection to see if it is working properly and ensure that your computer meets all of the minimum system shutdown KNCTR completely and then restart it.
2. Try closing any open applications you may have running in the background.
3. Try closing KNCTR app then right click on the icon, in the Windows System Tray and select "Shutdown", and re-open the KNCTR app. If you are still encountering problems with the KNCTR after following these steps, it is possible that Flash is not working properly. Try uninstalling Flash by clicking the Start menu, clicking on Control Panel and then Add & Remove Programs. Choose Flash from the list and remove this program. Once that is complete, go to adobe.com and follow the instructions for installing Flash.
If your KNCTR is still not working properly, please contact our Customer Support Center at info@knctr.com and we will try and assist you in resolving this issue.